Maybe you had booked an overseas flight, accommodation or even a complete holiday package - and then along came Covid-19?
And now the planned holiday is cancelled and then you try to get your money back? Maybe the airline, hotel, car rental company offers credits instead of refunding the money? Or even worse, they refuse to refund you in any way and now that money has gone?
Me too.... my trip is not possible as the flight has been cancelled but the airline is only issuing a credit even though they cancelled the flight! I know it is understandable from their perspective but so annoying from mine! I would rather have the money in my pocket, not theirs.
Such experiences leave most of us feeling more cautious in regards to early bookings of holidays. On top of that, these are uncertain times and we feel a little insecure about what will and will not be possible in the coming months.
Studies have shown that anticipating a holiday can deliver high doses of pleasure. But that won't be the case if you are worried about the trip being cancelled and what happens to your deposit.
Well worry no more – these are the reasons why we have introduced our 'Low-Risk Policy' for ALL our guided Hiking and Cycling Tours!
Pay a small deposit of $100 per person with your booking.
Should we, as the tour operator, have to cancel a tour due to New Zealand Government restrictions because of Covid-19 or similar circumstances, we will transfer the FULL amount you have paid to any future tour or date. If you, for any reasons, are not able to change to a future tour a credit based on costs will be refunded. We will refund you all payments we are able to recover from our service providers, excluding a $50 handling charge. To be eligible for the refund you need to let us know in writing up to 3 days after we announced the cancellation.
If you want to change your travel date or change tours, we will NOT charge you anything right up to 31 days before the travel date. This can be for ANY reason, not just Covid-19.
If you have to cancel your booking, we only charge you a very small handling fee of $50 for cancellations up to 31 days before the travel date.
If you need to make a change or cancel 30 days or less to the original tour date, our Cancellation Policy according to our Terms & Conditions applies.
Super simple, clear and transparent!
So don't let worries get in your way book your Sidetracks Women New Zealand hiking or cycling tour early and enjoy that 'holiday anticipation' of an amazing new outdoor experience. What are you waiting for – book now!